Shipping Cost
The delivery cost for your ARK BAY order
will change depending on the weight and destination. The delivery fee is
calculated according to the item's dimensions and weight. Whichever is greater,
the box size or weight is what shipping costs are based on. Generally
speaking, the larger the item, the more the shipping cost. To send a
huge item, you'll have to pay more.
When making a purchase, you will be given the
choice of selecting either the quickest or the cheapest shipping method.
Multiplicity of Shipments
Because orders may come from several ARK BAY warehouses, we may have to split them up and send them via separate
courier services. Here, the client doesn't have to worry about paying anything
more.
Time of Delivery
We employ a wide variety of Courier Services;
therefore please allow up to 10 business days for the delivery of smaller
products and 3-10 days for bigger items following dispatch. The courier
services we employ only make deliveries Monday through Friday.
Following are some locations where we are
unable to make deliveries:
- A
list of Australian military addresses
- Mailboxes
and Secure Package Repositories
Duration of Processing
Until 2:30pm (Queensland time), orders will be
processed the same day and shipped out for delivery the following business day.
All orders placed after 2:30pm (Queensland
time) will be processed the next business day.
Weekend and holiday orders will be processed
and shipped the next working day.
Possible Order Delays Due To The Following
Causes
- Sorry,
the shipping address you supplied is incorrect.
- The
charge to your credit card was unsuccessful because of incorrect
information provided.
- To
avoid fraud, it may be necessary to verify your personal information
before we can dispatch your order.
In rare cases, we may have to place a new
order with the manufacturer. This is only likely to occur if the item you
ordered is in really high demand. As soon as possible, should this happen, the
client will be alerted.
Unfavorable conditions that we were unable to
prevent. Such as weather-related disasters (storms, floods, etc.)
Please contact our Customer Service Department
at XYZ if your ordered goods do not arrive within the above-stated timeframes.
Positioning of Orders
Once an order has been shipped, a tracking
number will be emailed to the customer. If you did not get your tracking number
through email, please contact ARK BAY Customer Service at XYZ
Delivery
Across Borders
Unfortunately, ARK BAY is unable to ship
overseas at this time.